The quickest and most efficient method for reaching the Matrix Themes support team is through the contact form on their main support page. Before submitting your request, it is advised to first consult the support guides and common issues listed on the same page to see if your question has already been addressed.
It is important to note that sending an email directly to the support team may result in the email being marked as spam and not reaching its intended recipient. To ensure a prompt response, it is recommended to use the contact form on the support page.
If you have sent a request through the contact form and have not received a response within 48 hours, it is possible that an incorrect email address was provided. To avoid this, please double check the email address before submitting your request.
For the convenience of the support team, please create separate support requests for each issue, using unique and descriptive subject lines. This will allow the support team to quickly and efficiently address each issue and archive the resolved requests accordingly.
Each documentation page provides an opportunity for you to leave a comment and ask questions regarding a specific widget, feature, or any other aspect that requires clarification or reporting of a bug. The Matrix Themes team strives to respond to all comments within 24 hours.
The comment section is typically used for general inquiries related to Matrix Themes. However, if you encounter any issues while using the admin mode, it is recommended to reach out to the support team through the contact form provided on the support page. This will ensure that your request is addressed promptly and accurately.
A common mistake among customers is asking questions regarding a feature that has already been thoroughly explained in the documentation or support page. In such cases, it is possible that you may receive an automatic email directing you to the relevant section of the support page where your issue has been addressed.
We kindly request that you first consult the documentation and support page before reaching out to the support team to ensure a prompt and efficient resolution to your query.
We kindly request that you refrain from asking questions regarding custom widgets by providing an example from an external website. All available widgets for Matrix Themes can be found in the "Shortcodes", "Add-ons", "Block Elements", and "Fluid Sections" sections of the admin menu.
For further assistance and theme customization, the "Marketplace" section provides a list of Jimdo experts who can offer additional services to enhance your website.