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  1. Support

Fixing the header slider or image

Common issues

One of the most common questions is how to fix the header slideshow or single image once you don't see the red box of the widget. This is valid also for hero title.

Here's a detailed tutorial

 

How it works

There are some widgets in section 'shortcodes' that you  add to content section, refresh the page and it will be displayed in other parts of the template.

These elements are:

  • hero title
  • fullwidth  header slider
  • fullwidth header image

when the Red box disappears

If you edit your hero title, header slider or image in red box and make some error in the code, the red box might disappear.

You can't see it anymore, but you still will be able to find it on mouseover like shown below ( usually it placed at the same position in content section )

 


How to fix it:

Once found  the code of the hero title, you can delete it and add  the new one from the shortcodes section.

The other way is to select the highlighted code block and replace and the end of the whole hero title code: 

 


 

In other words, your code should finish with these 3 lines:

...
<div class="matrix-msg invisible">
     Edit here your hero image 
</div>

and not like this:

...
<div class="matrix-msg invisible">
     Edit here your hero image 
   </div>
</div>
  • Jimdo system automatically replace at the end the missed </div> of your code. That's why in case of the error, you can find 2 or more </div> at the end of your code. Simply select the correct 3 lines and add it at the end!

Another way

If you can't find on  mouseover the code of your element, you need to proceed with the following way:

 

1. In Admin mode select Design> Templates> and select any design from  default Jimdo templates. Click the save button and the end. Now the code will be visible and you can remove or fix it.

 

2. Go back to Design> Custom Templates and at the bottom of the page click  the save button to switch back to the previous custom layout.

 

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