Please fill out the fields marked with an asterisk.
You can ask here!
Thomas (Tuesday, 14 September 2021 23:41)
The google map component stopped showing on my "Kontakt" page (https://www.alessandra-neumueller.de/kontakt/). How can I fix it?
Matrix themes (Tuesday, 14 September 2021 16:18)
@Camille You add first the pre-made block to your website, then edit it for your own preference in Widget/HTML.
Camille (Tuesday, 14 September 2021 14:50)
Thank you for unlocking the template. I am now adapting my page and have a question: I want to use Cover block 7. Can I then insert "my" text only via the HTML code? Is there no way to enter text in
a text box? Thank you very much for your support.
Matrix themes (Monday, 13 September 2021)
The hero draggable code should be placed inside the content section so it will be visible only on a specific page.
The logo variable "</var>draggable-logo</var> has to be added to the footer section and not inside the content.
Thomas Ribeiro dos Anjos (Monday, 13 September 2021 00:44)
Problem 1: I just changed the hero title to 1 centralized column instead of 2. Now the hero image and title appears in every page. How to fix that?
Problem 2: I removed the logo image above main menu and now it shows only on HOME and disappears from other pages. I followed the documentation instructions but didn't solve it.
Matrix themes (Monday, 24 May 2021 11:22)
@Kevin it's not clear which widget should have a lighter background so I suggest you to fill the form from support page providing all details.
In general, the hero section has black overlay in order to make well visible the text on it. To remove it, it's enough to use a body class 'no-hero-overlay'. The other widgets placed in content
section such as parallax or block elements might have a black overlay too. Here you can remove it manually directly in the code ( class 'hs-overlay' )
Kevin (Monday, 24 May 2021)
@Matrix Thanks for your answer. But how can I make the background color lighter? Or is that not possible?
Matrix themes (Sunday, 23 May 2021 21:47)
@Kevin the classes bg-blue-200 or bg-blue2 don't exist in Matrix themes.
Kevin (Sunday, 23 May 2021 21:03)
how can I make the background colors in the widgets lighter. It doesn't work Bg-blue-200 or Bg-blue2
Matrix themes (Saturday, 24 April 2021 14:41)
@Michael here's the code:
BROTHER <span style="color:red;">&</span> SISTER
michael dommes (Saturday, 24 April 2021 11:40)
hi after a long time i am back. I had a small stroke in 2020. today I have a question how I could give a single letter like "&" a color? In this case red.
Matrix themes (Monday, 22 March 2021)
@Isabella to remove the overlay element from the hero section, you need to use the body class 'no-hero-overlay' in Edit Head section of a specific page.
For more details, please check the documentation> theme options> hero section
Isabella (Monday, 22 March 2021 13:04)
Wie kann ich den Hintergrund auf den einzelnen Rubriken heller machen? Zurzeit sehe ich ihn abgedunkelt.
Matrix themes (Wednesday, 17 March 2021 12:10)
first of all, the comment section of this page has been added for general information and questions that might help other users as well.
In your case, since you're using a specific template (Tjorn) with padded hero section, it is suggested to get in touch from support page sending a direct email.
Regarding your questions here:
01. The padding between hero and content is different that the space between Jimdo modules in content section, so that's why pull-top doesn't work for the first module of content.
02. If you're using a body class 'no-hero', you can display the custom carousel instead of the herp section by adding a class 'is-header' to the slider code in Widget/HTML.
03. You don't need to use a hero title if you set up 'no-hero'.The title in this case appears on the top of the header and not hero image which is hidden.
04. The global background color of content should be always white. You can only add a specific section whit dark background and white text.
Steffen (Wednesday, 17 March 2021 11:54)
Thanks for clearing that up. So if I want to work around that, by changing just the background color (I reckon it´s the body section) just of this start page to something darker - where would I find
Matrix themes (Tuesday, 16 March 2021 23:16)
@Steffen it's not possible to reduce the space between hero section and the first module of content section.
Steffen (Tuesday, 16 March 2021 23:14)
I am using pull-top and pull-btm to display content without any border between it.
But it doesn´t work for the very top one to the header-bar. there is always a small, white space in between. How can I get rid of it?
Serhiy (Tuesday, 16 March 2021 22:37)
@Crhistina padding of the image or the text?
Please get in touch from support page with all details or page example. Thank you.
Christina Mandt (Tuesday, 16 March 2021 18:35)
Dear Serhiy, how can I display the image right aligned in a tile banner (2 rows) without any padding shown?
Thanks and best regards, Christina
Matrix themes (Tuesday, 16 February 2021 08:44)
@Love wrong page to leave a comment. Please get in touch from support page indicating all details.
Lovo (Tuesday, 16 February 2021 06:56)
Aidez moi svp
Plus rien ne va plus sur mon site
Matrix themes (Wednesday, 10 February 2021 12:36)
@Andrea please contact the support indicating all details
Andrea (Wednesday, 10 February 2021 12:34)
Ich habe leider Buissnes gebucht, benötige aber shop. Wir kann ich bitte upgraden?
Matrix themes (Friday, 05 February 2021 12:31)
@Anja without any live example it is difficult to say what makes your h1 tag appear under the logo.
Please fill out the form from support page indicating all details. Thank you.
Anja (Friday, 05 February 2021 10:47)
The h1 at home slips under the logo. How can I prevent this error in the mobile view?
Matrix themes (Thursday, 04 February 2021 12:09)
Matrix Themes are currently available only in Germany, Switzerland, France, Netherlands, UK and Japan
Mohammed (Thursday, 04 February 2021 12:02)
I would like to buy a theme but I was told that your country is not supported. Can I know the reason ??
Ultimate Tabs not working (Friday, 29 January 2021 18:41)
I can't get the Ultimate Tab running, please see https://www.ai.associates/use-cases/
Do you have an idea, what went wrong?
WeissStudio (Friday, 29 January 2021 10:03)
Does anyone know how to get a crossover image centered?
<a href="Link"><img src="image 1"
alt="" onmouseover="src='image 2'" onmouseout=
"src='image 1'" /></a>
Matrix themes (Friday, 29 January 2021 08:56)
@Anja you can do it manually on your own
Anja Schumacher (Friday, 29 January 2021 08:31)
is it possible to safe one version of the page as a back up and continue with a copy?
Because there is no step back function I’m anxious to destroy my whole work by making a mistake.
Thank you very much!
Matrix themes (Thursday, 10 December 2020 16:26)
@Chris the Zodiac framework has been moved to a new domain and will be available soon with the new version
Chris (Thursday, 10 December 2020 16:14)
sorry to bother you here. Is Zodiac Framework disabled? I have no access to the shortcodes and the site zodiac-framework.com is forwarded to hembarevskyy.com
Just for the record: I'm using the Zodiac Pro version.
Thanks for clarifying!
Matrix themes (Thursday, 26 November 2020 13:41)
@Jana no, it's not possible.
Jana (Thursday, 26 November 2020 13:37)
Is there a possibility to integrate a text slider with draggable hero section? I would like to use the default jimdo hero and slide texts over it (parallel to changing the image).
Matrix Themes (Tuesday, 27 October 2020 20:39)
3) the hero mask background has the same color as you setup for your main brand colors in CSS.
Chanti (Tuesday, 27 October 2020 20:35)
Dear Support Team,
a few questions about Hisinger:
- is it possible to create square edges instead of round edges at frontpager picture?
- Could the logo itself also change color? Or is that only possible with the background of the logo? I would like to have a white logo on a colored background in the beginning and as soon as the menu
bar becomes visible (here it turns from purple to black), it should be white with a colored logo. This is possible?
- Is it possible to change the background colors? So instead of purple at the top and white at the bottom, vice versa?
Thanks a lot,
Matrix themes (Friday, 17 July 2020 23:19)
@Ron you see black background because you didn't add any image. The hero section should contain an image anyway, especially when you add a fullscreen video.
Ron (Friday, 17 July 2020 18:17)
happens. Do you have any advise what I can do? Thanks in advance and best regards.
Chris (Friday, 03 July 2020 15:40)
@Serhiy Alright. Thanks anyways for the quick reply!
Matrix Themes (Friday, 03 July 2020 15:35)
@Chris unfortunately, there's no way to display the popup widget on page load
Chris (Friday, 03 July 2020 15:20)
is there a way to display the modal popup widget on page load? Or is it only possible to show it on the click of the button?
Thank you very much!
Ron (Monday, 22 June 2020 10:33)
@Serhiy, all right thank you very much!
Matrix themes (Friday, 19 June 2020 22:40)
@Ron there are 2 ways of using video inside the hero section: 1) in design> background> add youtube or vimeo video; 2) Using tubular.js plugin ( only youtube video).More details about it, can
be found in documentation> theme features> fullwidth video
Ron (Friday, 19 June 2020 11:40)
is it possible to add a video file or a video link into the header? I would like to have a video loop at the beginning of my site. I tried to upload the video file into the file section but as it
looks .mov or .mp4 files are not supported unfortunately. Any help is highly appreciated!
Thank you and best regard
Matrix themes (Monday, 11 May 2020 20:19)
@Sven you can change the font size of navigation by changing the class 'size-15' etc directly in html. Please check documentation for more details.
Sven (Monday, 11 May 2020 20:17)
thanks, got it!
how can I enlarge the letters in the navigation. it is a bit small now:)
Matrix themes (Monday, 11 May 2020 10:18)
1) in CSS check the typography section > web fonts and remove text-transform:uppercase;
2) please check the hero title issue here:
Sven (Monday, 11 May 2020 03:59)
1.is it possible to write all the headlines and even the navigation in small letters?
2. i can´t find my hero title anymore
Peter (Tuesday, 11 February 2020 21:25)
Thanks. I got it.
Matrix themes (Tuesday, 11 February 2020 21:10)
@Peter please check the following page with your issue ( edit hero title):
Peter (Tuesday, 11 February 2020 20:55)
Ich habe bei HERO-TITLE
beim Löschen des HTML-Textes für den Button aus Versehen auch den Text:
<div class="matrix-msg invisible">
Edit here your hero title
gelöscht. Nun habe ich keinen Zugriff mahr auf den Titel und kann ihn nicht mehr verändern. Wie kann ich wieder darauf zugreifen?
Matrix themes (Tuesday, 11 February 2020 18:23)
Michael (Tuesday, 11 February 2020 18:11)
Hello, is it possible to hide the menu in undersides?
Matrix themes (Sunday, 09 February 2020 11:04)
@Andy S. the multilingual version of Lemberg is theme "Altona":
Andy S. (Sunday, 09 February 2020 10:46)
Dear Matrix Team,
just a quick general question. Is your Lemberg theme also available as a multilingual version?
Serhiy (Sunday, 24 November 2019 11:09)
@Karsten 3 columns and module "Gallery" inside the centered column
Karsten Schoenberg (Sunday, 24 November 2019 11:08)
what do you mean with "using it inside the columns"?
Serhiy (Sunday, 24 November 2019 10:59)
@Karsten unfortunately, there's no option to center the module "gallery" if not using it inside the columns
Karsten Schoenberg (Sunday, 24 November 2019 10:56)
i use picture gallerys on my website. I want the gallery to be centered and not left-sided.
How can I do that?
Serhiy (Thursday, 14 November 2019 13:15)
The background color of navigation when is sticky is the same as you setup for the brand colors of footer. For more information:
James (Thursday, 14 November 2019 13:12)
hi serhiy, the theme is "altona multilingual". Thanks
Serhiy (Thursday, 14 November 2019 12:48)
@James any link or theme url?
James (Thursday, 14 November 2019)
how do I change the "second" color of the header if I scroll down?
Serhiy (Sunday, 11 August 2019 11:02)
@Andrea please use the class “text-center”
Andrea (Sunday, 11 August 2019 10:56)
Dear Serhiy, please tell me how I can center the buttons. I tried to do it myself, but unfortunately without any success. Thanks. Andrea
Serhiy (Sunday, 05 May 2019 17:59)
@Dorothee all details about transfer custom theme from one website to another can be found in above post and documentation.
Please note I'm on holidays from 05/05 to 25/05 and not available for theme support and updates.
Dorothee (Sunday, 05 May 2019 17:54)
Dear Serhiy, I tried, but I don't get it. I am sorry. Could you please set it up for me, so I can simply fill everything? Please. I do not know on how to get to implement any other than the
Serhiy (Sunday, 05 May 2019 15:48)
Dorothee (Sunday, 05 May 2019 15:30)
okay understood. Process will be similar, so I do not worry about that. How do I install it for: emotionale-fotografie.de? Could you kindly give me support for the first step, pleeeeease. ;)
Serhiy (Saturday, 04 May 2019 18:59)
@dorothee yes, you can use it but keep in mind that theme support will be available only for one website
Dorothee (Saturday, 04 May 2019 18:43)
Dear Alex, Frederic bought this theme for kopfkinomedia. We are currently installing a second website. Can we use the same theme for that website, as it is book under the his account at jimdo? Or do
we have to buy it another time?
Serhiy (Wednesday, 10 April 2019 00:09)
@Alex please check this page
Alex (Tuesday, 09 April 2019 15:20)
is there something like an overview of all the icons that are usable in the "one fourth widget" or the "linked overlay" over images?
Serhiy (Saturday, 23 February 2019 16:09)
please check this post:
Sebastian (Saturday, 23 February 2019 16:08)
how can i delete the info box on the top? The black bar with phone number and email.
Serhiy (Thursday, 06 December 2018 12:40)
@Christina the fullscreen video is deactivated in mobile and tablet devices, for that reason you need to add the image ( Jimdo Awesome backgrounds) that will replace the video.
Christina (Thursday, 06 December 2018 12:28)
Hallo Serhiy, meine website hat einen Videoheader auf der Startseite (2vision-sg.jimdofree.com). Dieser wird in der mobilen Ansicht ja nicht angezeigt. Kann ich stattdessen in der mobilen Ansicht ein
Bild (bg.jpg?) anzeigen lassen? Im Moment ist nur eine Farbfläche zu sehen.
Danke und liebe Grüße, Christina
Serhiy (Thursday, 11 October 2018 10:19)
@David no, it's not possible
David (Thursday, 11 October 2018 10:17)
Thanks for all the help, Serhiy. Much appreciated! One last question:
Is there any way to link parts of the navigation to a special part of the page? E.g.: There is a point in the navigation named "latest works" and when you click on it, it jumps right to the latest
works part of the page.
Thanks a lot!
Serhiy (Wednesday, 10 October 2018 18:22)
@David the color of global links ( content or footer) can be edited in Design> Font Settings> links
David (Wednesday, 10 October 2018 17:27)
OK, no, I think I will still try it, but I have another question (sorry!):
How do I change the color of the title of the overlay teaser (shortcodes)? I changed the main brand colors, but the title color of the overlay teaser won't adjust.
Thanks for your help!
Serhiy (Wednesday, 10 October 2018 16:16)
@David unfortunately not. I don't change the content of existing website, just install the template with different design. In Matrix Themes menu, you just select the section shortcodes > custom
widgets and choose the widget you want to use in your website.( 1. Parallax image; 2) fullwidth section etc. In Jimdo navigation ( default theme) it's not possible to add the anchor links, for this
there's one pager which has a completely different layout structure. If the template is not what you expected, just fill out the form from support page asking for the full refund.
David (Wednesday, 10 October 2018 13:03)
OK, thanks! And I have another problem:
Is it possible to change the preinstalled structure? On your example-hisingen-page there is more than one content box (1. Background Picture 2. New content part with different color 3. New content
part with different color etc.). I would like to put most of my content on one page, so the user just has to scroll down, just like on your example page. And can I link to these parts in the
Serhiy (Wednesday, 10 October 2018 12:26)
@David, in the latest versions of Matrix themes the fullscreen image in mobile version is smaller. It's not a bug but made on purpose because not all (mobile) browser display correctly the image.-
just check the Matrix themes website while the some of the demo websites haven't been updated.
David (Wednesday, 10 October 2018 12:18)
I have problems with my mobile view. I want my Hisingen-Page to look exactly like your example on the Matrix-Page. That means If I load the page on my mobile I just want to see the background-picture
(full-screen) and then scroll down to the next sections. At the moment I see a small background-picture and also the next sections. How do I change that?
Thanks for your help
Serhiy (Friday, 17 August 2018 21:02)
@Airam you can set up the length of your teaser or display the whole post
Airam Alfonso (Friday, 17 August 2018 20:59)
OK Serhiy but why in my blog doesn't show the summary of my article.
Serhiy (Friday, 17 August 2018 19:50)
@Airam blog inside the columns available in advanced package
Airam Alfonso (Friday, 17 August 2018 18:27)
There is a way in ENTERPRISE package for set the blog style in columns? Also I create an article for the blog and it doesn't showing the resume, the only way I found to show the first image and text
is setting the teaser, but I need to show up the resume of the article and of course the button Read More.
Serhiy (Tuesday, 14 August 2018 17:32)
@Airam just place the social icons to your footer and add the class "hs-magic" ( details in documentation )
Airam Alfonso (Tuesday, 14 August 2018 17:17)
Can I change the social icons to the top of my home page?, I read in the documentation something about Magic Button but I can´t find where I have to make the change.
Serhiy (Sunday, 10 June 2018 15:22)
@João I don't find your comment correct. No widget of your purchased template stopped working. The new widgets work in new templates. You can decide to update your purchased theme, there's no any
extra cost for that.
João (Sunday, 10 June 2018 15:15)
Isn't it possible to make it work for other templates? It's a bit weird paying for a template and things just stop working there. There should be a some sort of update to allow us to also use such
widgets since businesses like mine rely on it.
Serhiy (Saturday, 09 June 2018 18:11)
@João the latest widgets added to Enterprise package such as tile parallax and feedback widgets work only in templates installed from March 2018
João (Saturday, 09 June 2018 17:27)
I was tying to implement that customer feedback widget into two columns but It's not working. I try to copy the thing again but it just doesn't work. Which part of the code do I have to alter?
Serhiy (Friday, 18 May 2018 13:16)
@Christina you can add the following line to CSS:
Christina Mandt (Wednesday, 16 May 2018 09:54)
I have a problem with the accordion menu widget: When the site with the accordion-menu is loading, I can see the first accordion panel open for a short time, before it get closed. (
https://stero-velbert.jimdo.com/deutsch/kontakt/ ). How can I get all panels be shown closed right from the start?
Thanks for your help,
Serhiy (Sunday, 10 December 2017 20:26)
@Joao the fullwidth slider is displayed always on the top of the header, it can't have any other position. In your homepage I can see you solved the problem with the font
João (Saturday, 09 December 2017 17:34)
Im changing my homepage but I'm having a problem. The full width slider I'm using for latest posts, I'd like to say where I want it to be in terms of position, because it went straight up and I can't
seem to change that. The second issue is that within the slider, the third image has the font in a different size and I have no idea why.
I appreciate the help,
João (Tuesday, 05 September 2017 20:34)
On the page named 'Sessions' I have this shortcode for the Toggles. However, I don't know what's going on since when I click the plus, the title disappears and the content doesn't show up. Can you
help me please?
Serhiy (Wednesday, 02 August 2017 07:24)
@Alessandro no, unfortunately it's not possible to use custom styles for download buttons
Alessandro Spanu (Tuesday, 01 August 2017 23:11)
is it possible to use the "awesome buttons" as a download for a pdf? If yes, can you please tell me how?
Serhiy (Thursday, 22 June 2017 21:44)
@Joao there are 2 ways to fix it:
1) upload a file with different name, for example instead if header.03.jpg use 'header003.jpg'. then in CSS change the file name and click the save button.
2) this is happens because Jimdo system is still showing the old image saved in cache. You need to make any change in CSS ( no matter, just remove a piece of code and add it again) clicking the save
button at the end. In this way your CSS folder will be updated and you can see the new image.
João (Thursday, 22 June 2017 21:30)
I have an image saved as header03.jpg to use it as a header. I replaced the old one for a new one in the header fullwidth image by uploading in the 'Files' but it is still showing the old, which was
already deleted. Can you help please? Thanks.
Serhiy (Sunday, 14 May 2017 01:01)
1) use the class 'text-center' to add center aligned buttons;
2) you can use grid columns for <p>
for example <p class="col-10"> and 'text-center' if you wish to make it center aligned;
3) use </br> to make the space between two elements
João (Sunday, 14 May 2017 01:00)
I've put a parallax code in my landing page but I'm having difficulties putting the button in the center. I've replaced the left-aligned for right align and it work but for the center it isnt
working. Besides that can you tell me how can I put the text box with less width since it' using the total width of the parallax?
Apart from that, I'd also like to know how I can leave no blank space between the elements and have them have full width.
Serhiy (Friday, 12 May 2017 20:51)
I just fixed the error.
João Melo (Friday, 12 May 2017 20:29)
I'm trying to do the full width image you told me but the image is not showing up. What can the problem be?
Serhiy (Sunday, 07 May 2017 12:15)
yes, the Halmstad theme has an option of fullscreen video. All you have to do is to place the code inside the content area in widget/HTML and add the ID of youtube video in HTML folder. Please check
the details in section " documentation ".
Christina Mandt (Sunday, 07 May 2017 12:11)
is it possible to have a video sequence shown on the start page (matrix hero) of hamlstad photography theme instead of the bg image?
Thanks and best regards,
STAND OUT WITH A PROFESSIONAL JIMDO WEBSITE