SUPPORT CENTER
Updates
General updatesCookies styles updates
Ultimate widgets updates
JS updates
Responsive carousel updates
Basics
Pre/post installationHow to save the source files
How to transfer Matrix theme
How to fix the mobile version
How to upload files to your websites
Troubleshooting issues
Common issuesHow to fix the code of header slider or image
How to add social links to header
How to edit top header section
How to reduce space between the fullwidth sections
Matrix Themes resources
TutorialsOne page layout
Multilingual themes
Themes with split menu
Megamenu
Play of columns
Matrix themes featureIntroduction
Overlay banners
Fullwidth sections
Tile banner
Animations
Styling list
Hide mobile & only Desktop
Matrix Add-Ons
Advanced packageGeneral
Age Verify snippet
Typing animation
Block Reveal effects
Video Stories plugin
Snippet for multilingual websites
Animated header
Contact
Do you have further questions?
Please ask here!
STAND OUT WITH A PROFESSIONAL JIMDO WEBSITE
Write a comment
Christina Mandt (Sunday, 07 May 2017 12:11)
Hello Serhiy,
is it possible to have a video sequence shown on the start page (matrix hero) of hamlstad photography theme instead of the bg image?
Thanks and best regards,
Christina
Serhiy (Sunday, 07 May 2017 12:15)
Hello Christina,
yes, the Halmstad theme has an option of fullscreen video. All you have to do is to place the code inside the content area in widget/HTML and add the ID of youtube video in HTML folder. Please check the details in section " documentation ".
Best,
Serhiy
João Melo (Friday, 12 May 2017 20:29)
Hey Serhiy.
I'm trying to do the full width image you told me but the image is not showing up. What can the problem be?
Serhiy (Friday, 12 May 2017 20:51)
Hello Joao,
I just fixed the error.
Kind regards,
Serhiy
João (Sunday, 14 May 2017 01:00)
Hey Serhiy.
I've put a parallax code in my landing page but I'm having difficulties putting the button in the center. I've replaced the left-aligned for right align and it work but for the center it isnt working. Besides that can you tell me how can I put the text box with less width since it' using the total width of the parallax?
Apart from that, I'd also like to know how I can leave no blank space between the elements and have them have full width.
Serhiy (Sunday, 14 May 2017 01:01)
@João
1) use the class 'text-center' to add center aligned buttons;
2) you can use grid columns for <p>
for example <p class="col-10"> and 'text-center' if you wish to make it center aligned;
3) use </br> to make the space between two elements
João (Thursday, 22 June 2017 21:30)
Hey Serhiy.
I have an image saved as header03.jpg to use it as a header. I replaced the old one for a new one in the header fullwidth image by uploading in the 'Files' but it is still showing the old, which was already deleted. Can you help please? Thanks.
Serhiy (Thursday, 22 June 2017 21:44)
@Joao there are 2 ways to fix it:
1) upload a file with different name, for example instead if header.03.jpg use 'header003.jpg'. then in CSS change the file name and click the save button.
2) this is happens because Jimdo system is still showing the old image saved in cache. You need to make any change in CSS ( no matter, just remove a piece of code and add it again) clicking the save button at the end. In this way your CSS folder will be updated and you can see the new image.
Alessandro Spanu (Tuesday, 01 August 2017 23:11)
Hi,
is it possible to use the "awesome buttons" as a download for a pdf? If yes, can you please tell me how?
Thx
Alessandro
Serhiy (Wednesday, 02 August 2017 07:24)
@Alessandro no, unfortunately it's not possible to use custom styles for download buttons
João (Tuesday, 05 September 2017 20:34)
Hey Serhiy.
On the page named 'Sessions' I have this shortcode for the Toggles. However, I don't know what's going on since when I click the plus, the title disappears and the content doesn't show up. Can you help me please?
João (Saturday, 09 December 2017 17:34)
Hey Serhiy!
Im changing my homepage but I'm having a problem. The full width slider I'm using for latest posts, I'd like to say where I want it to be in terms of position, because it went straight up and I can't seem to change that. The second issue is that within the slider, the third image has the font in a different size and I have no idea why.
I appreciate the help,
João
Serhiy (Sunday, 10 December 2017 20:26)
@Joao the fullwidth slider is displayed always on the top of the header, it can't have any other position. In your homepage I can see you solved the problem with the font
Christina Mandt (Wednesday, 16 May 2018 09:54)
Dear Serhiy,
I have a problem with the accordion menu widget: When the site with the accordion-menu is loading, I can see the first accordion panel open for a short time, before it get closed. ( https://stero-velbert.jimdo.com/deutsch/kontakt/ ). How can I get all panels be shown closed right from the start?
Thanks for your help,
Christina
Serhiy (Friday, 18 May 2018 13:16)
@Christina you can add the following line to CSS:
.accordeon_content {
display:none;
}
João (Saturday, 09 June 2018 17:27)
Hey Serhiy.
I was tying to implement that customer feedback widget into two columns but It's not working. I try to copy the thing again but it just doesn't work. Which part of the code do I have to alter?
Best regards
Serhiy (Saturday, 09 June 2018 18:11)
@João the latest widgets added to Enterprise package such as tile parallax and feedback widgets work only in templates installed from March 2018
João (Sunday, 10 June 2018 15:15)
Isn't it possible to make it work for other templates? It's a bit weird paying for a template and things just stop working there. There should be a some sort of update to allow us to also use such widgets since businesses like mine rely on it.
Thanks man,
João
Serhiy (Sunday, 10 June 2018 15:22)
@João I don't find your comment correct. No widget of your purchased template stopped working. The new widgets work in new templates. You can decide to update your purchased theme, there's no any extra cost for that.
Airam Alfonso (Tuesday, 14 August 2018 17:17)
Hello Serhiy,
Can I change the social icons to the top of my home page?, I read in the documentation something about Magic Button but I can´t find where I have to make the change.
Thanks,
Airam
Serhiy (Tuesday, 14 August 2018 17:32)
@Airam just place the social icons to your footer and add the class "hs-magic" ( details in documentation )
Airam Alfonso (Friday, 17 August 2018 18:27)
Hello,
There is a way in ENTERPRISE package for set the blog style in columns? Also I create an article for the blog and it doesn't showing the resume, the only way I found to show the first image and text is setting the teaser, but I need to show up the resume of the article and of course the button Read More.
Thanks,
Airam
Serhiy (Friday, 17 August 2018 19:50)
@Airam blog inside the columns available in advanced package
Airam Alfonso (Friday, 17 August 2018 20:59)
OK Serhiy but why in my blog doesn't show the summary of my article.
Serhiy (Friday, 17 August 2018 21:02)
@Airam you can set up the length of your teaser or display the whole post
https://support.jimdo.com/blog/
David (Wednesday, 10 October 2018 12:18)
Hello Serhiy,
I have problems with my mobile view. I want my Hisingen-Page to look exactly like your example on the Matrix-Page. That means If I load the page on my mobile I just want to see the background-picture (full-screen) and then scroll down to the next sections. At the moment I see a small background-picture and also the next sections. How do I change that?
Thanks for your help
Serhiy (Wednesday, 10 October 2018 12:26)
@David, in the latest versions of Matrix themes the fullscreen image in mobile version is smaller. It's not a bug but made on purpose because not all (mobile) browser display correctly the image.- just check the Matrix themes website while the some of the demo websites haven't been updated.
David (Wednesday, 10 October 2018 13:03)
OK, thanks! And I have another problem:
Is it possible to change the preinstalled structure? On your example-hisingen-page there is more than one content box (1. Background Picture 2. New content part with different color 3. New content part with different color etc.). I would like to put most of my content on one page, so the user just has to scroll down, just like on your example page. And can I link to these parts in the navigation?
Serhiy (Wednesday, 10 October 2018 16:16)
@David unfortunately not. I don't change the content of existing website, just install the template with different design. In Matrix Themes menu, you just select the section shortcodes > custom widgets and choose the widget you want to use in your website.( 1. Parallax image; 2) fullwidth section etc. In Jimdo navigation ( default theme) it's not possible to add the anchor links, for this there's one pager which has a completely different layout structure. If the template is not what you expected, just fill out the form from support page asking for the full refund.
David (Wednesday, 10 October 2018 17:27)
OK, no, I think I will still try it, but I have another question (sorry!):
How do I change the color of the title of the overlay teaser (shortcodes)? I changed the main brand colors, but the title color of the overlay teaser won't adjust.
Thanks for your help!
Serhiy (Wednesday, 10 October 2018 18:22)
@David the color of global links ( content or footer) can be edited in Design> Font Settings> links
David (Thursday, 11 October 2018 10:17)
Thanks for all the help, Serhiy. Much appreciated! One last question:
Is there any way to link parts of the navigation to a special part of the page? E.g.: There is a point in the navigation named "latest works" and when you click on it, it jumps right to the latest works part of the page.
Thanks a lot!
Serhiy (Thursday, 11 October 2018 10:19)
@David no, it's not possible
Christina (Thursday, 06 December 2018 12:28)
Hallo Serhiy, meine website hat einen Videoheader auf der Startseite (2vision-sg.jimdofree.com). Dieser wird in der mobilen Ansicht ja nicht angezeigt. Kann ich stattdessen in der mobilen Ansicht ein Bild (bg.jpg?) anzeigen lassen? Im Moment ist nur eine Farbfläche zu sehen.
Danke und liebe Grüße, Christina
Serhiy (Thursday, 06 December 2018 12:40)
@Christina the fullscreen video is deactivated in mobile and tablet devices, for that reason you need to add the image ( Jimdo Awesome backgrounds) that will replace the video.
Sebastian (Saturday, 23 February 2019 16:08)
Hello,
how can i delete the info box on the top? The black bar with phone number and email.
Serhiy (Saturday, 23 February 2019 16:09)
@Sebastian,
please check this post:
https://www.matrix-themes.com/2015/07/26/common-jimdo-support-issues/
Alex (Tuesday, 09 April 2019 15:20)
Hi,
is there something like an overview of all the icons that are usable in the "one fourth widget" or the "linked overlay" over images?
Serhiy (Wednesday, 10 April 2019 00:09)
@Alex please check this page
https://fontawesome.com/v4.7.0/icons/
Dorothee (Saturday, 04 May 2019 18:43)
Dear Alex, Frederic bought this theme for kopfkinomedia. We are currently installing a second website. Can we use the same theme for that website, as it is book under the his account at jimdo? Or do we have to buy it another time?
Kind regards
Dorothee
Serhiy (Saturday, 04 May 2019 18:59)
@dorothee yes, you can use it but keep in mind that theme support will be available only for one website
Dorothee (Sunday, 05 May 2019 15:30)
okay understood. Process will be similar, so I do not worry about that. How do I install it for: emotionale-fotografie.de? Could you kindly give me support for the first step, pleeeeease. ;)
Serhiy (Sunday, 05 May 2019 15:48)
@dorothee https://www.matrix-themes.com/2015/07/26/common-jimdo-support-issues/
Dorothee (Sunday, 05 May 2019 17:54)
Dear Serhiy, I tried, but I don't get it. I am sorry. Could you please set it up for me, so I can simply fill everything? Please. I do not know on how to get to implement any other than the standard.
Serhiy (Sunday, 05 May 2019 17:59)
@Dorothee all details about transfer custom theme from one website to another can be found in above post and documentation.
Please note I'm on holidays from 05/05 to 25/05 and not available for theme support and updates.
Kind regards,
Serhiy
Andrea (Sunday, 11 August 2019 10:56)
Dear Serhiy, please tell me how I can center the buttons. I tried to do it myself, but unfortunately without any success. Thanks. Andrea
Serhiy (Sunday, 11 August 2019 11:02)
@Andrea please use the class “text-center”
James (Thursday, 14 November 2019)
Hi Serhiy,
how do I change the "second" color of the header if I scroll down?
Thanks!
Serhiy (Thursday, 14 November 2019 12:48)
@James any link or theme url?
James (Thursday, 14 November 2019 13:12)
hi serhiy, the theme is "altona multilingual". Thanks
Serhiy (Thursday, 14 November 2019 13:15)
The background color of navigation when is sticky is the same as you setup for the brand colors of footer. For more information:
https://www.matrix-themes.com/2015/06/27/matrix-themes-working-with-colors/
Karsten Schoenberg (Sunday, 24 November 2019 10:56)
Hello,
i use picture gallerys on my website. I want the gallery to be centered and not left-sided.
How can I do that?
Serhiy (Sunday, 24 November 2019 10:59)
@Karsten unfortunately, there's no option to center the module "gallery" if not using it inside the columns
Karsten Schoenberg (Sunday, 24 November 2019 11:08)
Hy Serhiy,
what do you mean with "using it inside the columns"?
Serhiy (Sunday, 24 November 2019 11:09)
@Karsten 3 columns and module "Gallery" inside the centered column
Andy S. (Sunday, 09 February 2020 10:46)
Dear Matrix Team,
just a quick general question. Is your Lemberg theme also available as a multilingual version?
Best regards
Matrix themes (Sunday, 09 February 2020 11:04)
@Andy S. the multilingual version of Lemberg is theme "Altona":
https://www.matrix-themes.com/templates/altona/
Michael (Tuesday, 11 February 2020 18:11)
Hello, is it possible to hide the menu in undersides?
Best regards
Matrix themes (Tuesday, 11 February 2020 18:23)
@Michael No
Peter (Tuesday, 11 February 2020 20:55)
Ich habe bei HERO-TITLE
beim Löschen des HTML-Textes für den Button aus Versehen auch den Text:
<div class="matrix-msg invisible">
Edit here your hero title
</div>
gelöscht. Nun habe ich keinen Zugriff mahr auf den Titel und kann ihn nicht mehr verändern. Wie kann ich wieder darauf zugreifen?
Matrix themes (Tuesday, 11 February 2020 21:10)
@Peter please check the following page with your issue ( edit hero title):
https://www.matrix-themes.com/2015/07/26/common-jimdo-support-issues/
Peter (Tuesday, 11 February 2020 21:25)
@Matrix themes
Thanks. I got it.
Sven (Monday, 11 May 2020 03:59)
Hi Serhiy,
1.is it possible to write all the headlines and even the navigation in small letters?
2. i can´t find my hero title anymore
thanks,
sven
Matrix themes (Monday, 11 May 2020 10:18)
@Sven
1) in CSS check the typography section > web fonts and remove text-transform:uppercase;
2) please check the hero title issue here:
https://www.matrix-themes.com/2015/07/26/common-jimdo-support-issues/
Sven (Monday, 11 May 2020 20:17)
hi Serhiy,
thanks, got it!
how can I enlarge the letters in the navigation. it is a bit small now:)
Matrix themes (Monday, 11 May 2020 20:19)
@Sven you can change the font size of navigation by changing the class 'size-15' etc directly in html. Please check documentation for more details.
Ron (Friday, 19 June 2020 11:40)
Hi Serhiy,
is it possible to add a video file or a video link into the header? I would like to have a video loop at the beginning of my site. I tried to upload the video file into the file section but as it looks .mov or .mp4 files are not supported unfortunately. Any help is highly appreciated!
Thank you and best regard
Matrix themes (Friday, 19 June 2020 22:40)
@Ron there are 2 ways of using video inside the hero section: 1) in design> background> add youtube or vimeo video; 2) Using tubular.js plugin ( only youtube video).More details about it, can be found in documentation> theme features> fullwidth video
Ron (Monday, 22 June 2020 10:33)
@Serhiy, all right thank you very much!
Best regards
Chris (Friday, 03 July 2020 15:20)
Hey Serhiy,
is there a way to display the modal popup widget on page load? Or is it only possible to show it on the click of the button?
Thank you very much!
Best regards
Chris
Matrix Themes (Friday, 03 July 2020 15:35)
@Chris unfortunately, there's no way to display the popup widget on page load
Chris (Friday, 03 July 2020 15:40)
@Serhiy Alright. Thanks anyways for the quick reply!
Ron (Friday, 17 July 2020 18:17)
Hi Serhiy,
unfortunately I can't open the matrix themes to edit my site because of the Cookie Policy. I accepted all, closed the window and selected all 4 and clicked on accept only selected. but nothing happens. Do you have any advise what I can do? Thanks in advance and best regards.
Matrix themes (Friday, 17 July 2020 23:19)
@Ron you see black background because you didn't add any image. The hero section should contain an image anyway, especially when you add a fullscreen video.
Chanti (Tuesday, 27 October 2020 20:35)
Dear Support Team,
a few questions about Hisinger:
- is it possible to create square edges instead of round edges at frontpager picture?
- Could the logo itself also change color? Or is that only possible with the background of the logo? I would like to have a white logo on a colored background in the beginning and as soon as the menu bar becomes visible (here it turns from purple to black), it should be white with a colored logo. This is possible?
- Is it possible to change the background colors? So instead of purple at the top and white at the bottom, vice versa?
Thanks a lot,
Chanti
Matrix Themes (Tuesday, 27 October 2020 20:39)
@Chanti
1) yes
2) no
3) the hero mask background has the same color as you setup for your main brand colors in CSS.
Jana (Thursday, 26 November 2020 13:37)
Is there a possibility to integrate a text slider with draggable hero section? I would like to use the default jimdo hero and slide texts over it (parallel to changing the image).
Matrix themes (Thursday, 26 November 2020 13:41)
@Jana no, it's not possible.