Frequently Asked Questions
Everything you need to know about Matrix themes.
Choosing the right template, pre-purchase questions and support
Are Matrix Themes right for me?
Yes!
No!
Can Matrix Themes be installed on Jimdo Dolphin website?
Matrix Themes can be used only with Jimdo Creator. If you use Jimdo Dolphin, you can contact the official Jimdo support asking to change the account for Jimdo Creator.
Can I use Matrix theme without knowledge of coding?
Yes, each step, widget or any custom feature in Matrix Themes is well documented with examples and shortcodes. However, it is possible to get installed Matrix theme and use it as default Jimdo template. Check this page with Matrix Themes widgets that don't require using Widget/HTML module.
Websites with too many pages and Matrix themes
If your website has many pages, it doesn't mean you can't use Matrix Theme, but you need to change your navigation structure in order to have a slim menu ( at least the first level ). A custom layout gives you a possibility to customize many elements of your website, from blog posts to online store items. So that's why having 300 different products in your store wouldn't be convenient to make changes in every single page and in this case it's better to use a standard Jimdo template. Obviously here we talk about the existing content and not the new websites.
Everyone can use Matrix Themes without any knowledge of coding.
Check some beautiful examples of Jimdo websites built with Matrix themes
If you like to test some features of Matrix themes, you can install the framework "Zodiac". Zodiac is based on Matrix themes widgets and although can be used only with standard Jimdo templates, you can install a free version to see how it works and whether you can manage to use it on your website
Check this section to make a right choice
of the template for your website
There are 4 types of Matrix Themes:
01. Multi Purpose
Multi Purpose or Default are templates with dropdown menu.
The main navigation has 2 sub-levels which are displayed like dropdown menu
02. Explosion
Explosion version has mega dropdown menu which doesn't require any coding knowledge,- you edit your menu like any other standard Jimdo template
03. Multilingual
Multilingual themes have a special structure of navigation where the first level used only for the language select. The second level is the main navigation with sub-level. This kind of website has 3 different position for each level (3) and can't be used with dropdown menu.
04. One pager
One page layout a specific template which has the main menu edited in Widget/HTML or Text module. This kind of template is perfect for landing pages, portfolio, event websites etc. It is not suggested to use for online stores or blog.
Is it possible to change the template? I made a mistake in order
No, you can request the refund and make another purchase.
Can I switch from one type of the template( e.g. Multi Purpose) to Multilingual?
It's not possible to change the type of the template as each theme has it's own navigation structure
How does megamenu work?
If you add one sub-level to your main navigation, it will be displayed as standard dropdown menu. When you add another sub-level (3rd level) it will be displayed as megamenu with 4 columns
Select the right package for your website
Professional
The best for individuals & single projects
€60
Enterprise
Most popular!Pre-made websites for small businesses
€90
Advanced*
Best for designers & Jimdo Experts
€150
Which widgets are included in Professional package?
Check this page with full list of custom widgets of Professional package
What are additional widgets and plugins of Enterprise package?
The Enterprise package includes these additional widgets and the following plugins:
1. Wow animations
2. Lazy load
3. Instagram feed
4. Matrix Deals
5. Parallax (advanced)
6. Notification Bar
7. Ultimate Carousel
8. Ultimate Tabs
9. Page Preloader
What is Play of columns?
One of the Matrix Themes feature that allows you to change the style of default Jimdo element by just adding a piece of code inside of the columns.
Play of columns includes also:
- animations
- fullwidth sections
- displaying elements only for mobile or desktop devices
Why can't I start with Advanced package?
The advanced package is available only for Jimdo Experts, Matrix Themes partners and returning customers who in the past used at least one theme.
Can I use Zodiac framework in Matrix Themes?
No, Zodiac is based on Matrix Themes widgets which are already included by default in your template. The framework can be used only in standard Jimdo templates.
After submitting the form from purchase page, you will receive the instructions about the payment which can be made through Paypal.
The payment is one-time,
you don't need to pay every year.
In case the new template is not what you expected or too difficult to edit,- just fill out the form from support page asking for a refund.
Full refunds to any unsatisfied customer up to 10 days after the purchase was made!
After the payment, you will be required to provide the website access for the installation. The new theme will be installed in 24h after the payment.
3 important things you should know
Can I install the template on my own? I don't want to give the access to my website
No, the custom layout is being installed by Matrix Themes team and once it's finished, you can change the website access.
The alternative installation can be made on your free Jimdo test website. In section documentation you can find a detailed tutorial about how to transfer a custom layout from one website to another.
- Theme support is available only through the contact form on support page:
- https://www.matrix-themes.com/support/ or via Help section of Matrix themes menu.
GET INSPIRED
STAND OUT WITH A PROFESSIONAL JIMDO WEBSITE
Write a comment
Claudia Fabbri (Wednesday, 17 May 2017 11:41)
Hello,
I'd like to have an information. I want to update my Jimdo website with "Altona" theme.
Has this theme the possibility to add a dropdown and/or a mega dropdown menu? I can't understand it from the preview.
Thank you much,
Claudia
Serhiy (Wednesday, 17 May 2017 11:59)
Hello Claudia,
the Altona theme has only standard menu, no dropdown or megamenu
Kind regards,
Serhiy
Claudia Fabbri (Wednesday, 17 May 2017 12:13)
Thank you Serhiy.
Kindly, could you suggest me some alternatives? Similar design and customization, e-commerce + dropdown menu?
Again, thank you.
Claudia
Serhiy (Wednesday, 17 May 2017 16:17)
The alternative version of Altona is Bergen ecommerce with megamenu:
https://bergen-template2.jimdo.com/
Lemberg explosion:
https://lemberg-template2.jimdo.com/
Enkel ( available also with megamenu):
https://enkel-template.jimdo.com/
João (Thursday, 18 May 2017 23:01)
Hey Serhiy.
I don't know what happened to my website but the icon for matrix themes menus doesn't show up anymore. Everything in the website stopped working! Help please!!!
Serhiy (Friday, 19 May 2017 00:32)
@Joao from 01/05/2017 all questions regarding your purchased theme, support, bugs, errors, updates and further customization should be made using the form from support page:
https://www.matrix-themes.com/support/
or via Help Page of Matrix Themes menu
where you can also find common theme issues and recently updated FAQ section.
Thank you
Flavio (Friday, 19 May 2017 00:41)
Hello Serhiy, are all the variants that are in the display of an e-commerce products (ex "Large image") available for all templates?
Serhiy (Friday, 19 May 2017 00:43)
@Flavio yes
Clemens (Thursday, 11 January 2018 14:28)
Hi!
I'm interested in the Lemberg theme. Can you please tell me the differnece between the versions "default" and "explosive"?
And when I want to purchase i can alos choose from "Yoga", "Coaching" and others. Is this meant for this specific businesses?
Thanks!
Clemens
Serhiy (Thursday, 11 January 2018 14:36)
@Clemens the default version has standard dropdown menu, while the explosion version has megamenu. That's only one difference.How does megamenu works: you edit it as a usual Jimdo navigation. The enterprise packages such as Yoga, Coaching etc can be used for any other business and different kind of websites.
Mohidima (Saturday, 10 August 2019 11:17)
Hi,
Can you build websites like this with your themes?
https://www.prettydamngood.com.au
https://www.zinacor.com/fr/
and how much?
Thank you.
Serhiy (Saturday, 10 August 2019 11:19)
@Mohidima no
Martin (Thursday, 10 October 2019 09:33)
Hi,
great themes!
I am about to decide between Squarespace and Jimdo to realize a new web shop. In terms of design I would defenitely prefer Squarespace, however in terms of adressing special requirements of German law I would prefer Jimdo. Now my question:
Is it possible to realize a "Jaunt-like" design (https://www.squarespace.com/templates/jaunt) based on a matrix theme (full width, gallery-styled pictures with captions that function as hyperlinks, mouse-over effect for those pics etc.). Which one would you recommend? Gotland?
Appreciate your feedback!
Thanks and regards!
Serhiy (Thursday, 10 October 2019 10:19)
@Martin the Gotland theme is very similar to Jaunt design which has full width sections, image widgets with captions etc.
Marcus Franklin (Saturday, 02 May 2020 13:26)
Hi,
what an amazing service. Great themes !
I am a little bit confused. I have just ordered a new jimdo business website. Everthing ok as long. In the next step, i would like to buy one of your themes for my new website. But I do not know which is the right choice for me.
I do not understand the diferrence between for instance "Horten Explosion" and "Horten Ultimate".
What is the difference between a theme of an enterprise package (like Horton Ultimate) and a theme you describe in your section "Popular Design"
Horten Explosion in an enterprise package seems to be ok for me. But what is the Add-On, when i would take "Horton Ultimate" ? Sorry for my confusion.
Regards, Marcus
Matrix themes (Saturday, 02 May 2020 13:32)
@Markus the templates of Enterprise package are based on popular designs with further customizations.
Horten Ultimate is the same like Horten explosion but it has animated navigation and additional widgets available in Enterprise package:
https://www.matrix-themes.com/support/ultimate-widgets
Matthias Schneider (Sunday, 24 May 2020 20:40)
HI
I'm not yet life with my Jimdo Site. Customization with Jimdo is finished now and I'm ready to go but would like to upgrade before I go online since I don't want to be life with a half finished Site - after the upgrade to Lemberg. My understanding is, once you are life than everyone has access, no option for a testing environment except the maintenance mode in Jimdo which is not sufficient.
Is it possible to upgrade to Lemberg anyway? My Jimdo Package is PRO.
Thanks
Matthias
Matrix themes (Sunday, 24 May 2020 21:48)
@Matthias please try the Zodiac:
https://www.zodiac-framework.com/getting-started/
Miri (Monday, 25 May 2020 23:03)
Hi!
After the purchase, what do I get? Is it the template as an alternative to my actual template (Jimdo), shown within the menue, - and I am the one, who decides, when I am ready to switch to it?
When do I have to save any "codes" and such?
Is it as easy to switch to this template as it is told?
Thanks
Miri
Matrix themes (Tuesday, 26 May 2020 08:23)
@Miri you didn't add the url of your website. The template is installed as 'custom layout'. You can try Zodiac framework which is based on Matrix themes widgets:
https://www.zodiac-framework.com/getting-started/
ingrid (Friday, 17 July 2020 11:59)
hi!
we have an existing jimdo business website and a second jimdo free page. now I would like to purchase the lemberg template to build up a new site for our business. is it possible to build the new website with lemberg on the jimdo free page and later copy it on our official jimdo business website?
Matrix themes (Friday, 17 July 2020 14:01)
@ingrid using a test website is a good option to test Matrix themes before the installation on your official website. You can find a detailed tutorial about how to transfer a custom layout from one website to another: https://www.matrix-themes.com/support/help/theme-transfer/
Andre (Saturday, 19 September 2020 13:15)
Hi!
I want to buy one of your templates and start from scratch a free Jimdo website using it, and then when it's finished I'll buy a Jimdo plan and turn it live. How should I proceed?
Andre (Saturday, 19 September 2020 16:57)
...So, my main question is, can I buy one of your templates and editing it from scratch as a free Jimdo website?
Matrix themes (Saturday, 19 September 2020 19:07)
@Andre you can start editing your site with Matrix theme and upgrade your Jimdo plan later but keep in mind that some features ( body classes) available only in Jimdo Pro or Business account. For the second question the answer is yes.
Andre (Saturday, 19 September 2020 20:41)
Many Thanks!
Carsten (Tuesday, 13 April 2021 14:56)
Hi, do you have all your information in german? My english is not the best and it will be easier to read all in german.
Matrix themes (Tuesday, 13 April 2021 20:45)
@Carsten unfortunately, only in english
Carsten (Wednesday, 14 April 2021 11:55)
Hi,
are the prices valid for a period of one year or do I pay once and then nothing more?
Matrix themes (Wednesday, 14 April 2021 15:50)
@Carsten the payment is one-time, you don't need to pay every year