Frequently Asked Questions

This is a post with answers to the most common questions about Matrix themes: Pre/Post purchase questions, general issues regarding the customizations, updates and other.

If you have further questions, please send me an email from contact page

Jimdo is a content management system (CMS). It's a simple, yet powerful script that helps you create, manage and share your content on the Web

A theme, template or skin is a ready-to-use design and layout that you can place on your existing Jimdo site.

In Jimdo you can use pre-made standard template or custom layout based on individual design.

Working with a Matrix theme, you will be using a custom layout. You can always change a standard template for custom layout without losing any of the content on your site.

All Matrix themes are being installed by their team in 24h after the purchase. You will need to provide the website URL and it's access (Jimdo login ) for the installation. You can also get the installation on a free test Jimdo website. At any moment you will be able to transfer a template from the test site to your official website following the instructions in documentation page

You can edit your Matrix theme like any other standard template using all Jimdo tools and CMS functions.

More details about colors, fonts and further customization can be found in support page

No, you are not required to know HTML or CSS. Each Matrix theme comes well documented with shortcodes, tips and tutorials that constantly are being updated with the common theme issues.

Minimum coding skills recommended to work with One Page layout where the navigation is edited directly in HTML.

Once you decide to purchase a custom theme, you will be asked to make a payment through Paypal. The new template is installed in 24h after the payment. You will receive an email with confirmation and access to the detailed documentation page

Paypal

You pay only once which includes the installation, support and free updates. Jimdo subscription is not included in Matrix Themes package

I offer refunds to any unsatisfied customer up to 10 days after the purchase was made. If the custom theme is not what you expected,  and would like your money back, simply send me an email. 

It's not possible to change one purchased theme for another. There are several pages on my website to help you to choose the right theme for your website. In case of any doubt, please send me an email before make a purchase

A purchased theme can be used for more than one project, but I provide support only for the templates that have been installed personally by Matrix themes team for the first time. It's not allowed to change the original information about the author in CSS folder or resell a purchased theme. If you're a web designer or Jimdo expert and interested in reseller program, please get in touch or check the advanced package

All themes are coupled with extensive documentation page including detailed descriptions, tips, suggestions, shortcodes and some tutorials. If you need a help, theme support or just update your theme with the latest release, please fill out the form from Support page.

Professional package includes  one theme, it's installation, support and free updates. After the installation, you will also receive the access to the extensive documentation page with tips, suggestions and shortcodes of all custom elements. No extra fees If you need a help to adapt your own logo, correct color or change the default Google font, - it's enough to send an email with theme support request. 

The Advanced package is usually used by web designers/Jimdo experts  who purchase more than 3 different themes. It includes 3 different themes on your choice ( installed on 3 different domains), support  and updates. There are  also Premium Tutorials ( extended detailed tutorials with jQuery plugins )  and Matrix connect (free customization of layout structure and jQuery integration)

Premium tutorials are available in advanced package of Matrix themes. it is extremely useful if you are a web designer, agency or just Jimdo Expert. You will find 5 sections with CSS tutorials, jQuery plugins, tips and suggestions for your Jimdo website.

The regular tutorials about the basic and advanced theme customization are available in professional package

If you have one website, it's enough to purchase the Professional package that includes the installation, support and free updates. In case you need further layout customization or a custom theme with unique design, it is suggested to use Advanced package

Premium tutorials will allow you to customize a default theme with further jQuery plugins. It's not necessary to purchase Advanced package if you have only one website.

Unfortunately, I don't provide a trial version of Matrix theme. 

In custom layout, to add a logo, you need to upload a file with the name logo.png to your file directory ( templates > custom template > files ). The new uploaded image will automatically overwrite the old one

In multilingual theme the first level navigation is used only for language select. Matrix themes provide templates with simple links, flag icons or dropdown select box. Even if you will be using 2 or more different languages, some default Jimdo system elements can be used only in one language ( internal system message, check-out process, blog date, default pages with taxes, delivery information etc ). More details about multilingual Matrix themes you can find in this post

No, you can use only the standard Jimdo navigation

The default Jimdo navigation is available only in admin page, while the scroll menu is placed in header  and can be edited in module Widget/HTML

For the widgets such like Responsive Slideshow or Overlay Teaser, you need to upload  first an image to the file directory ( templates > custom template > files ). To get the image URL of uploaded file, it's enough to click on it's link which will be opened in a new tab

All files, images, CSS and HTML are hosted on your own website ( designs>custom layout>files )

Responsive design is based on Media Queries adaptive for 3 main screen resolutions:

Tablet, Landscape Mobile and Mobile devices. To see alive how it works, please resize this page by browser window.  You can also check this post about responsive design