Common Jimdo Support Issues

The collection of the most common support issues and mistakes using a Matrix theme.

* Last Updated: May 2021

Theme support via email is available only through the contact forms from support page or Matrix theme admin > help section.

Sending an email request directly or from a previously sent email, might end up in the spam folder.

Make the back up first

1. Copy the HTML code using a simple text editor (designs> custom template> html)
2. Copy the CSS code using a simple text editor (designs> custom template> html)
3. Copy the links you will find in Edit HEAD section (settings> edit HEAD)
4. Save all files on your computer. Go to designs > custom template> files. 

Install a custom theme on your website

1. Upload all files ( designs>custom template>files )
2. Paste the HTML ( designs>custom template>html )
3. Paste the CSS styles ( designs>custom template>css )
4. Click the save button to save all changes
5. Add all links or custom code to Edit HEAD area ( settings>Edit HEAD )
6. Disable the Jimdo mobile version ( settings>mobile view )

Some of Matrix Themes include the info box above the header. You can edit this section directly in HTML Design> Custom template> HTML :

<div class="fa fa-mobile">
</div>
   (+46) 432‑582-02,
<div class="fa fa-envelope">
</div>
   <a href="mailto:office@mail.se">office@mail.se</a>

How to remove the header top section

Go to Design> Custom template> HTML and add the class 'hidden' to the following line:

<div class="hs-top-header hidden">
...

• Note:
• Depending on the template structure, the section hs-top-header can include the magic area ( header social links) or shopping cart. So if you remove it, you will remove the other important elements of your website.

There are 2 ways to add a hero title:

• Widget from Shortcodes section
• Draggable option

1. HTML/Widget

In Matrix theme admin 'Shortcodes' you can find a widget 'Hero Title"  with 3 styles. Once copied, you paste it inside the content section and refresh the page. The hero title will be displayed inside the hero image but can be edited in content

In case of any error of the hero title code, the red box might disappear. If you can't see it anymore, you still will be able to find it on mouseover like shown below:

How to fix it:

1. Once found the code of the hero title, you can delete it and add a new one from 'Shortcodes'.

2. Make sure your hero title code  and the end looks like this:

<div class="matrix-msg invisible">

     Edit here your hero image 

</div>

• Note:
• The hero title from the section shortcodes in recent Matrix themes has been replaced by draggable options with variables

Hero title with variables

1. Add a module columns with 2 columns
2. Inside the left column add the following code using the Widget/HTML

<var> draggable-hero color-white g-font </var>

3. Refresh the page and start editing the hero section by adding any element inside the columns

Editing the columns

Once your module will appear inside the hero section, it's not possible to change the columns by adding or removing a new one. The only way to do it is to remove the Widget/HTML with the variables, refresh the page  and edit the columns inside the content section. 

When you finish, replace the variables code for the draggable hero.

To set up the color of global links in content and footer section, just go to Design> Font Settings and change the color of Link/Navigation.

In this section you can also change the Headings size/color and style of horizontal line

This kind of error appears in old templates installed in 2013-2017

Go to Design> Custom Template> HTML and find the section of Matrix Themes menu:

<!-- ************* Vimeo Popup ************* -->
<div class="invisibleh">
<a class="popup-vimeo" href="http://www.matrix-themes.com/support/documentation/" title="">Documentation</a><br/>
<br/>
<a class="popup-vimeo" href="http://www.matrix-themes.com/support/quick-setup/" title="">Quick setup</a><br/>
<br/>
<a class="popup-vimeo" href="http://brand-colors.com/" title="">Select a color</a><br/>
<br/>
<a class="popup-vimeo" href="http://fontcdn.org/" title="">Select a font</a><br/>
<br/>
<a class="popup-vimeo" href="http://www.matrix-themes.com/support/shortcodes/" title="">Shortcodes</a><br/>
<br/>
<a class="popup-vimeo" href="http://www.matrix-themes.com/support/helper-classes/" title="">Helper classes</a><br/>
<br/>
<a class="popup-vimeo" href="http://www.matrix-themes.com/support/updates" title="">Updates</a><br/>
<br/>
<a class="popup-vimeo" href="http://www.matrix-themes.com/support/help/" title="">Help</a><br/>
<br/>
</div>
<!-- ************* End Vimeo Popup ************* -->

All you have to do is to change the URL  from

http://www.matrix-themes.com/support/documentation/  to

https://www.matrix-themes.com/support/documentation/ and so on

• Note:
• The admin menu in Matrix themes installed in 2021 is injected by js file and not available anymore in HTML.